General terms and conditions

Article 1 – Scope 

These terms and conditions exclusively govern all products made available by EVOO SPRL, with registered offices at 18 Avenue Jean Monnet, 1200 Brussels, Belgium, and registered with the Banque Carrefour des Entreprises under number 0646.669.306 (hereinafter referred to as "the Seller"), as well as all orders sent to the Seller and all sales agreed with the Seller. Every online order for products offered by the Seller on its website www.[●] (hereinafter referred to as "the Website") implies the unconditional acceptance of these terms and conditions by the customer, which exclusively apply, excluding in particular any terms and conditions stipulated by the customer. The Seller reserves the right to change these terms and conditions by publishing a new version on the Website. The applicable terms and conditions are those in force on the date on which the order is placed.

Article 2 – Prices 

The prices published on the Website are in Euros (EUR) and include VAT and all other taxes. Postage and packing prices are specified for each item. The Seller reserves the right to change the prices on the website. The applicable prices are those in force on the date on which the order is placed.

Article 3 – Online orders 

The products offered are described in more detail on the Website. Products can only be sold on the Website to customers residing in Belgium and in [●], and only for deliveries in the abovementioned countries. The customer must follow a number of steps to place their order on the Website. They will need to fill in the sign-in form (or provide a customer number if they have one) and an online purchase order specifying the products chosen, acknowledge these terms and conditions, accept them, confirm their order after checking it and the payment details and then pay. The details provided and confirmation given on the Website are proof of the sale. Once the order has been finalised, the Seller will send the customer an order confirmation email, together with a PDF file containing these terms and conditions.

Article 4 – Payment terms 

Products must be paid for immediately, when the order is completed, by debit card. The debit cards accepted are shown on the Website. Secure bank card payments are provided by our specialist payment supplier. By providing their bank details during the sale, the customer authorises the Seller to debit their card for the total amount calculated on the basis of the price shown. If there is a mistake or the card cannot be debited, the sale is immediately and automatically cancelled, as is the order. The customer will receive confirmation of payment for the order by email.

Article 5 – Deliveries 

The Seller will fulfil the customer's order subject to availability. If, despite the Seller's best efforts, a product is not available, the Seller will inform the customer as soon as possible and offer them the choice of waiting (if the item is only temporarily unavailable) or cancelling the order free of charge. Available items will be delivered as normal. The delivery deadlines are [30 days] after the order has been confirmed. If the item is not delivered within this time, the customer can cancel the sale and be refunded the price. Products are delivered to the delivery address given at the time of ordering, as long as it is within one of the delivery countries offered on the Website. The Seller reserves the right to divide one order into several separate deliveries without increasing the cost for the customer. Transport and loading costs and risks are the Seller's responsibility.

Article 6- Cancellation

The customer is entitled to cancel their purchase without incurring any costs and without having to give a reason for the decision within 14 days of the day after the product has been delivered; to exercise this right, the customer must inform the Seller of their decision within this deadline, and send back the products within the same deadline, at their own expense, to the following address: [●], in their original, undamaged packaging (including in particular, without the container being opened), with the original invoice, where applicable accompanied by all accessories. Incomplete, dirty or damaged products will not be accepted. If all these conditions are fulfilled, the Seller will refund the customer for the total amount received in payment for the order within 30 days of receiving the returned products. The customer cannot exercise this right in circumstances excluded by law, including in particular for products packaged according to their specifications or that have been personalised, or if the container has been opened (in which case the product will have been altered after coming into contact with the air). This right to cancel does not apply to business customers.

Article 7 – Seller's responsibility

The Seller cannot be held responsible for any case of non-performance caused by force majeure such as, for example, transport disruption, an import or export problem, strikes, lock-outs, shortages etc. Under no circumstances can the Seller be held responsible for the unavailability of a product offered on the Website. During the online sales process, and in particular when it comes to the availability of the Website, the Seller is only bound by a best efforts obligation. They cannot be held responsible for the smooth running of the Internet, or for unavailability of the online payment service provider. Links to the websites of suppliers or other third parts are provided for reference purposes only. The Seller does not accept any responsibility for the content of these website.

Article 8 – Customer's responsibility

 The customer guarantees that the person who placed the order on the Website is authorised to represent them. The customer undertakes to provide accurate, comprehensive identification details for the purposes of completing the order. The customer guarantees that they are the legal owner of the payment card to be debited, and that they are entitled to use it.

Article 9 – Seller's guarantee 

The products are covered by a guarantee for hidden defects in accordance with articles 1641 to 1649 of the Belgian Civil Code. For customers who are also consumers (excluding business customers), the Seller guarantees the product against any lack of compliance that exists when it is delivered for a period of two years after delivery, in accordance with the law of 1 September 2004 on consumer goods (articles 1649 bis to 1649 octies of the Belgian Civil Code), on presentation of proof of purchase, including the date of purchase. Any claim must be submitted as soon as possible and at the latest within two months of noticing the instance of non-compliance or the hidden defect, under penalty of foreclosure.

Article 10 - After-sales service, complaints 

The customer can contact the Seller's after-sales service department on [●] (available during business days from [●] until [●]), by email at [●]@[●] or by post at the following address: [●].

Article 11 – Intellectual property

The brand names, domain names, products, software, images, videos, text, and more generally any information that is the subject of intellectual property rights is and remains the exclusive property of the Seller or their suppliers. These terms and conditions do not cede any intellectual property rights. Any reproduction is prohibited, as are any hyperlinks to the Website, without written permission from the Seller in advance.

Article 12 – Privacy 

The customer's personal details that are collected within the context of an order on the Website are used by the Seller for the sole purpose of processing that and future orders, to improve the Website and products and to make browsing the Website easier for the customer, as well as for statistical purposes. They are also used for promotional purposes and direct marketing. However, the customer has the right to object to such use and can at any time request access to their personal information and is entitled to correct that information. For more information, please refer to our Privacy Policy [●]. 

Article 13 – Applicable law and jurisdiction 

These terms and conditions are exclusively governed by the law of the country in which the customer is domiciled, to the exclusion of the application of the Vienna Convention on the international sale of goods. In the event of a dispute, the courts of the country and district in which the customer's registered offices are based have exclusive jurisdiction. If the customer would like an out-of-court settlement, they can refer to: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&reload=false and send an email to our after-sales service department [●]@evooq.com


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